Privacy Policy

Phogat Dairy Farm ("we", "us", "our") operates phogatdairyfarm.online. This policy explains what information we collect, how we use it, and the choices you have.

Information We Collect

• Account information: name, email, and phone number, via Clerk when you sign up or sign in.
• Order information: shipping address, phone number, and order contents, when you place an order.
• Contact/enquiry information: name, email, phone, and message content, when you submit a contact, farm visit, or corporate gifting enquiry form.
• Payment information: processed directly by Razorpay; we do not store your card, UPI, or bank details on our servers.

How We Use Your Information

• To process and deliver your orders, and send order confirmation, shipping, and delivery status emails.
• To respond to enquiries submitted through our contact and corporate gifting forms.
• To send a welcome email when you create an account.
• To improve our products and website experience.

We do not sell your personal information to third parties.

Third-Party Services

We use the following third-party services, each with their own privacy practices:

• Clerk — authentication and account management.
• Razorpay — payment processing (PCI-DSS compliant; we never see your full card/UPI details).
• Resend — transactional email delivery (order confirmations, shipping updates, welcome emails).
• Cloudinary — image hosting for product photos.

Data Retention

We retain order and account information for as long as your account is active or as needed to comply with tax and business record-keeping requirements under Indian law.

Your Rights

You can request access to, correction of, or deletion of your personal data by contacting us at contact@phogatdairyfarm.online. You can also delete your account directly via your account settings.

Cookies

We use essential cookies for authentication (via Clerk) and to keep your shopping cart contents between visits. We do not use third-party advertising trackers.

Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.

Contact

Phogat Dairy Farm, Singhran Village, Hisar, Haryana – 125001
Phone: +91 98120 54321 · Email: contact@phogatdairyfarm.online